Listen.
We discuss your business, people and goals. Together, we define what matters.
What is included
- Critical journey review
- Findings with screenshots and explanations
- Prioritisation by impact and effort
- Suggested fixes and follow-up review
The final scope is tailored to your project and detailed in the proposal. You will know what we deliver, what we need from you and what happens next.
The service
We review the critical journeys in an existing website or application.
We identify confusion, inconsistency and barriers to completing a task. Usability evaluation and available analytics become a prioritised set of improvements your team can act on.
The process
Design.
We organise content and journeys. You see the idea before it moves into development.
Create.
We bring form and function together. Details are tested on real devices.
Evolve.
We hand over, explain and agree on the next steps for the life of the project.
Questions
Do we need to rebuild everything?
Not necessarily. An audit often leads to targeted improvements. A rebuild is proposed when problems sit in the structure or technical foundation.
How does the engagement begin?
We discuss goals, available information and scope. You then receive a specific proposal with deliverables, stages, responsibilities and cost before work begins.