Listen.
We discuss your business, people and goals. Together, we define what matters.
What is included
- Conversation scenarios and knowledge sources
- Conversational UI and integrations
- Human handoff and action boundaries
- Response testing and maintenance plan
The final scope is tailored to your project and detailed in the proposal. You will know what we deliver, what we need from you and what happens next.
The service
We design and build assistants grounded in agreed sources and a defined knowledge scope.
We establish covered questions, tone, integrations and human handover. Conversation design includes difficult cases: missing information, misunderstood questions and answers the system does not know.
The process
Design.
We organise content and journeys. You see the idea before it moves into development.
Create.
We bring form and function together. Details are tested on real devices.
Evolve.
We hand over, explain and agree on the next steps for the life of the project.
Questions
Will it always answer correctly?
Models can make mistakes. We constrain sources, test scenarios and provide a clear route to a person when an answer is not reliable.
How does the engagement begin?
We discuss goals, available information and scope. You then receive a specific proposal with deliverables, stages, responsibilities and cost before work begins.